Policies Here

At Pawz N' Clawz

Hours:

Boarding:

Monday – Friday: Check in and check out time: 9AM - 11 AM or 3 PM- 5 PM

Saturday and Sundays: Check in and check out is by appointment only from 5PM-7PM.

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Daycare: 

Monday - Friday - Drop off times begin at 6:30 AM

until 9:30 AM. Pick up is before 6:30 PM.


 

We appreciate your help in honoring your appointment time or calling in advance if you need to reschedule. We have found that we can spend more quality time entertaining our canine guests if we can limit our time in the office waiting for pickups and drop offs. 


Reservation and Cancellation Policy:

Holidays and weekends fill quickly. Please call well in advance to make your reservation. We will be closed for pickups and drop offs on all major holidays but are fully staffed at all times to attend to your pet’s needs. Please arrange accordingly.


We ENFORCE a 72-hour cancellation policy during these busy times. We ask that at other times you give a 24-hour cancellation notice. If you fail to cancel with advance notice, you will be billed 50% of your stay.

1 / Vaccines


To ensure the health and safety of all our guests at Pawz N’ Clawz, we require all clients to provide an up to date proof of immunization certificate supplied by their veterinarian in advance of their stay. 


Your Vet may email your pet’s records to: info@pawznclawzclevelandtn.com. 

 

We Require:

  • Rabies
  • Distemper
  • Parvo 
  • Bordetella - Needs to be given a week in advance before daycare or boarding services start AND every 6 months is recommended. 
  • Cats are required to be up to date on their Bordetella, Rabies, and FVRCP.


2 / Feeding and Medications


When bringing your pup's food from home:

  • Please bring in individual meal sized bags 
  • Bring the amount needed for the stay + one or two days extra
  • Place it all in a plastic grocery bag and we will mark it for your dog


 We will provide Purina Pro brand pet feed if you would prefer for an additional $5.00 a day. Also, we don’t want any upset tummies, so please be specific with how much you feed your pet and how often they are fed.


If your pet is on any medications, we will be happy to administer your pet’s meds at no additional charge. Please make sure medications are clearly marked with your pet’s name and exact dosage information.


3 / Personal Belongings


Toys and beds are all welcomed to make your dog’s lodging experience as close to home as possible. Please label everything that comes with your dog. Pawz N’ Clawz is not responsible for any damages that might occur to the belongings during their stay.


4 / Behavior and Health


For the safety of our guests and staff, all dogs will be evaluated upon check-in to ensure that their temperament and health meets the standards of our facility. Pawz N’ Clawz reserves the right to turn away or request that the dog owner come pick up their dog should we feel their behavior or health is not up to our standards or expectations.


Our playtimes are always staff supervised; however, dogs do play with their mouths and paws, so nicks and or cuts can happen. Sometimes dogs run and play so hard they get really tired or sore. When we see this, we will have them chill and take it easy. Dogs may get hurt or become sick (GI upset) & we will evaluate the dog and decide if a veterinarian is needed. I will act in the same way I would as if it were my dog, I was making a decision about.


At the same time, we need for you to communicate any health issues. If a GI issue rises up prior to boarding please us. Diarrhea can cause dehydration which is serious, and a dog should not be boarding who has a loose stool because of this. 


 If a veterinarian is needed, we will call you first. If we can’t get a hold of you, we will act in the best interest of your dog. We will contact your vet and discuss the situation. If it is an urgent matter, we will use the nearest vet that can see your pet promptly. All medical fees will be passed on to the owner at pick-up time. (This is why we want to have the emergency contact be a local person not traveling in case there is an emergency.)

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5 / Tours


While we are happy to show off our facility and services, for the safety and well-being of our guests, we limit our tours to appointments only. 


6 / Contacting Us & Reservations


Please take note that we do not have a receptionist. We let all calls go to voicemail if we are busy tending to our furry friends and return the calls throughout the day. E-mails get checked throughout the day as well. For faster responses, please text or call.

 

If you have an emergency or need to book for the next day calling us is best or using our online booking system. We fill up quickly so please plan ahead & review our cancellation policy.


7 / Boarding Cancellation Policy


We require that you give us at least 24-hour notice for non-holiday times and 72-hour notice for any times that are in high demand. That includes school vacation times, summer months & holidays​. If we are unable to fill your spot, you will then be charged 50% percent of your boarding reservation. 


8 / Daycare Policy


We ask that you schedule your daycare days well in advance so that we can accommodate your pooch with the best play group possible! It is important for the safety of your fur baby and our guests as well.


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